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Return Policy

60 Day Hassle Free Return Policy

Ourbabyourworld.com wants you to be 100% satisfied with your purchase! We offer easy returns for a merchandise refund or exchange. Merchandise must be in the original, new condition and packaging and arrive to us within 60 days of your order, 90 days for Baby Registry purchases, with a few exceptions*. Return shipping is not included.

So if you have decided that your order is not right for you, please request a Return Authorization Number (RMA). And be assured that your return will be inspected and processed within 2 working days of arrival to us, so there is no long wait!

If there is a problem with the shipment you received, please see Defective or Damaged Merchandise or Contact Us and we will do our best to make it right!

How to request an RMA in the My Account page
How to request an RMA if you do not have an account
Helpful tips on returns

*We're sorry; we cannot accept returns on Special Orders, eGift Certificates, Clearance or certain items affected by health and hygiene concerns. We will not process any return without an RMA and it is the customer's responsibility to pick up their unauthorized return at their cost within 10 days or it will be discarded.

How to request an RMA in the My Account page:
  • Log in to your account and find the correct order under "Track your recent orders". Then click "View Details". In the lower right-hand corner of the order page you will see "Add New RMA". Click that button and follow the instructions to request a Return Merchandise Authorization (RMA).
  • You will receive a message on your screen confirming your request or a reason it cannot be completed. If you do not receive any message, please go back and re-submit your request. Once submitted, please allow 1 working day for your RMA number and instructions to be sent to you by email. If you have questions on this process, please Contact Us.

    How to request an RMA if you do not have an account:
  • If you chose not to create an account, you can Contact Us by telephone, live chat or email to request an RMA. A customer service representative will be happy to assist you.

    Helpful tips on returns:
  • Be sure the original order date is less than 60 days from your RMA request date. (90 days for orders on your Baby Registry.) The item must arrive in our warehouse no later than the last day of the return period, so please consider shipping time.
  • Consider insuring your return shipment and getting a tracking number. We are unfortunately unable to process returns that are lost or damaged in transit to us.
  • If you requested a change to your order or a cancellation after it was processed by the shipping department, Ourbabyourworld.com cannot be responsible for any return shipping or other costs associated with returning all or part of the order to us.

  • Defective Merchandise:

    Sometimes an item will slip through a manufacturer's quality control and have a defect on arrival to you. This is unusual but we all understand it can happen. All of the items we sell include a full warranty from the maker and we want you to have an item in full working order.

    If your item is missing a part or has a removable piece (like a cup holder or seat cover) that is damaged or defective, we encourage you to call the manufacturer for a replacement part. This is the fastest resolution for you and helps the manufacturer improve their process. The manufacturer will often ask for information marked on the product or box, so have the item nearby when you call. Their number will be in the item paperwork or you can Contact Usfor their information. Please also Contact Us if the manufacturer cannot resolve the issue.

    If the item has a bigger defect, such as a toy that does not work or a defective stroller frame, please Contact Usfor troubleshooting and resolution at our discretion. Depending on the situation, we will replace the item from our warehouse or through the manufacturer's warranty.

    Sometimes the issue can be resolved with a little troubleshooting.

    Damaged Merchandise:

    No one likes to receive a product that has been damaged in shipment, including us. So we do everything we can to ensure your item is in excellent condition when it arrives to you. But sometimes things do happen in transit. Then we will do our best to get you the product in good condition.

    Please Contact Us to report shipping damage within 3 working days of delivery. We will then contact the shipping carrier to report the problem and resolve the issue for you at our discretion. Items damaged in transit will be retrieved at our cost and replaced with the same or a comparable item. If the damaged part is removable, we may replace the damaged part only and not retrieve the product. If the part, item or comparable substitute is no longer available we will offer a merchandise credit or refund. Based on shipping carrier policies, we are unable to resolve shipping damage claims if we do not receive a report within 7 calendar days of delivery or if the item is moved to a location other than the shipping address. If you choose not to receive a replacement or replacement part, the item will be processed under our regular 60 Day Hassle Free Return Policy.